How to file a claim
  1. Gather Your Receipts and Documentation
    First you will need to have an itemized bill from the healthcare provider you received treatment from. It is important that it is itemized, as that will show the claims processors all services you received with their individual codes and costs needed to pay your claim. You can request this from the doctor or medical provider you visited by calling or emailing them explaining you are filing an insurance claim. Typically, you should only have to provide general information for them to find your file, but occasionally they may ask for you to sign for them to release the information to you because of patient protection laws. Click here to find more information on U.S. patient protection laws.

  2. Fill Out Your Claim Form
    Depending on your plan the claim form may vary. Be sure to look at the name of your plan and consider what type of claim you are filing such as medical expense reimbursement, trip cancellation/interruption, etc. to determine which claim form to submit. Filling out the claim form is a relatively easy process. Common information needed is on the receipts you will provide such as passport number, out of pocket expenses you paid, information on the accident or illness, healthcare provider’s information, and your insurance information such as Insurance ID beginning with a 999 or 980. The more information you can provide on your accident or illness that can help the claims department determine if your claim is for a covered reason based off your policy typically the easier processing will be.

  3. Make A Copy
    Always be sure to make copies of all supporting documents and claim form you are submitting to the insurance company in case there is a complication with your claim.

  4. Notify the Claims Department
    It’s always a good idea to contact the claims department for your policy and let them know you are filing a claim and find out if there is anything else you should provide before sending.

  5. Submitting Your Claim
    Depending on the type of policy you have you can submit your claim in multiple ways such as to the physical address listed on your ID card and policy documents, email address, or by logging into our Claims Portal. Once submitted give it time to reach the designated claims department before calling to check claim status or checking the status through our Claims Portal. You will also want to watch the email associated with your account as you may receive a request for additional documents to process your claim.

Whether your claim is for medical treatment, a canceled trip, trip delay, or lost baggage, Trawick International is here to help.

Claim Forms and Claim Filing Information

We offer a few ways to file a claim.

  1. ONLINE submission - the fastest and easiest way is to use our secure online claim submission portal to file your claim. To begin you need your number from your ID card or confirmation email. Any correspondence from us about your claim will be sent to the email address on file.
  2. Email or Mail a Claim Form - A claim that is filled on the wrong form or mailed to the wrong address will delay or prevent processing so be careful to choose the correct documents. To get the correct form just look for your insurance carrier name and then the plan name. The PDF claim forms listed by the kind of claim you want to make. In some cases, you may need more than one form to file for reimbursement. When filing using the forms make sure to fill it out completely and include copies of your documents and receipts. (Make sure to keep copies of the claim and documentation for your reference.)

Scroll or jump to the section you need to find the correct forms and information to submit your claim or use these links to file the claim online.

Claim Forms

Travel Medical - NON-US Citizens

Insurance Carrier: Crum and Forster SPC

Plan Names: Safe Travels (Elite, USA, USA Cost Saver, USA Comprehensive, International, International Cost Saver, USPHL, IPI, PSI) or Passport Explorer

If your Certificate # is #1775244 or higher (purchased December 1, 2022, or later) you can submit your claim online at SUREGO.

If your Certificate # is 1775243 or lower, you must use a claim form to file your claim.

TIP: You can locate your certificate number on the email confirmation you received and/or your visa letter. It will start with a 1 or 2.

Claim Forms

Effective 7/11/2023

Email or mail the claim form and all necessary documents as listed on the form to:

  • Surego Administrative Services on Behalf of Crum and Forster SPC
  • PO Box 2069
  • Fairhope, AL 36533


For claim status or assistance filing a claim, please contact 866-696-0409 or 251-928-0939

Trip Cancellation and Outbound Plans - US Citizens/Residents

Insurance Carrier: Nationwide

Plan Names: Safe Travels (Explorer, Explorer Plus, Journey, Voyager, Single Trip, First Class, Annual, or Outbound), SafeTreker, Alumni, Nativity Pilgrimage, Supera, Signet, Holiday Vacations, ASAP Tickets, Living Passages, Wanderwell

For faster service - Upload your claim and related documents to CBP Connect for online claim submission!

Claim Forms

Email or mail the claim form and all necessary documents as listed on the form to:


  • Co-ordinated Benefit Plans, LLC On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
  • PO Box 26222
  • Tampa, FL 33623

For claim status or assistance filing a claim please contact the number on your ID Card or use CBP Connect.

Vacation Ownership / Travel Club / Safe Travels Rental / Safe Travels Flex / Custom Plans Listed

Insurance Carrier: US Fire Insurance

Plan Names:

  • Safe Travels Assure, Safe Travels Leisure, Safe Travels Rental Plus, Safe Travels Flex
  • Dues Guard Leisure, Dues Guard Use Year
  • Vacation Assure or Vacation Assure Choice
  • Global Connections

Upload your claim and related documents to CBPConnect for online claim submission


  • Co-ordinated Benefit Plans, LLC On Behalf of United States Fire Insurance Company
  • PO Box 26222
  • Tampa, FL 33623

For claim status, assistance filing or obtaining a claim form, please contact: 877-390-8532 or check online at

Trip Cancellation and Outbound Plans - US Citizens/Residents

Insurance Carrier: Starr Indemnity & Liability Company

Plan Names:

  • Safe Travels Armor, Safe Travels Defend and Safe Travels Protect

Upload your claim and related documents to Starr-ACI Claims for online claim submission


  • Administrative Concepts
  • PO Box 4000
  • Collegeville, PA 19426

For claim status, assistance filing or obtaining a claim form, please contact:  800-567-3512 or check online at Starr-ACI Claims

When filing a claim please note: as agreed in the online application process, you will receive insurance-related documents and communications, including but not limited to, policy documents, disclosures, notices, explanation of benefits (EOB), claims documentation, as well as termination and cancellation or non-renewal notices, electronically, instead of receiving these records in a paper format from us.  These are sent to the email address you provided to us during the online application process.